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Well, the fix-it guy showed up and found the cause - the cable had been unscrewed and disconnected. He told me confidentially that it was deliberate. Lou's cable was loose. Lou called them about charging me for it and they said no charge, I was still under warrentee. (Finally, the guy does something useful!) The tech said whoever had installed it had done a lousy job and it needs a lot more work. Anyway, that's the quicky update.